Keep an eye on your email - We send you regular emails regarding the status of your order, return or exchange
Visit our Order Status page - Click here to check your order status online at any time
Feel free to contact us - If you still have questions about your order, please contact us at firstname.lastname@example.org
We deliver World Wide!
USA - 2-5 business days
Canada - 8-10 business days
Rest of the world - 14 business days
Order delivery times are provided as guidelines only. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
*Delivery Time: Time begins calculating once order has shipped from the warehouse
*Due to the new post Brexit trading rules, some additional requirements now have to be met to ensure that parcels can reach their final destination without custom clearance issues. We are experiencing some delays to our deliveries. Please know that our logistical teams are doing everything they can to deliver your order as quickly as possible
USA - 15 USD, Free Delivery for All Orders from 100 USD
Canada* - 30 USD, Free Delivery for All Orders from 200 USD
Rest of the world*: 35-45USD
*Taxes/Duties: All orders shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. There will not be any additional costs billed upon delivery
Please be aware that extended delivery time frames may apply during busy periods including Season Sale, Christmas, Black Friday and Cyber Monday.
Delivery may take an extra 1 to 3 business days than originally estimated.
We suggest you provide an address where someone will be available during business hours to receive your parcel as it is delivered.
If a business address is provided, we require the business name.
Once an order is marked as delivered by Royal Mail tracking, it is the customer’s responsibility to retrieve the order either from the local post office, the authority to leave location or the business address provided.
Please note that once an order has been dispatched, GlideSoul is unable to amend the delivery location or redirect your order.
Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:
If your order is cancelled, you will receive a notification via email. Please be assured you will not be billed for any cancelled items.
Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations.
Our system is designed to process and ship orders as quickly as possible, so after you have clicked "Place Your Order", you cannot cancel or make changes to it.
If you change your mind, you may return any unwanted items by following our return instructions once you receive your order in the mail.