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Delivery

Here are some helpful tips to help you check the status of your order:

  • Keep an eye on your email - We send you regular emails regarding the status of your order, return or exchange

  • Visit our Order Status page - Click here to check your order status online at any time

  • Feel free to contact us - If you still have questions about your order, please contact us at contact@glidesoul.com

Delivery Locations

We deliver World Wide!*

*Due to recent developments, shipping carriers have halted their services to Russia. We have therefore temporarily suspended services to the country. We will continue to closely monitor the situation and aim to re-establish services as soon as the situation allows.

*Delivery to Ukraine has been temporarily suspended until further notice, due to the unfolding events in the area. We are closely monitoring the situation and will do all we can to resume delivery into the country as soon as possible.

*Delivery to Belarus has been temporarily suspended until further notice, due to the developing events in the area. We are closely monitoring the situation and will do all we can to resume delivery to the country as soon as possible.

Delivery Time Frames

USA - around 10 business days (We ship from the UK warehouse)

Canada - around 10-14 business days (We ship from the UK warehouse)

Rest of the world - 14+ business days (We ship from the UK warehouse)

*Delivery Time: Time begins calculating once order has shipped from the warehouse

*The shipping times listed above are the expected delivery times for orders outside of the UK, however this does not take into account possible delays if your parcel is held up in customs. We would ask you to allow 21 days from order to receive your item(s), prior to further investigation

Delivery Fees

USA - 25 USD, Free Delivery for All Orders from 150 USD

Canada* - 30 USD, Free Delivery for All Orders from 200 USD

Rest of the world*: Depends on Order Value

*Taxes/Duties: All orders shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. There will not be any additional costs billed upon delivery

*You are responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order

Busy Period Warning

Please be aware that extended delivery time frames may apply during busy periods including Season Sale, Christmas, Black Friday and Cyber Monday.

Delivery may take an extra 1 to 3 business days than originally estimated.

Delivery Address

We suggest you provide an address where someone will be available during business hours to receive your parcel as it is delivered.

If a business address is provided, we require the business name.

Once an order is marked as delivered by Royal Mail tracking, it is the customer’s responsibility to retrieve the order either from the local post office, the authority to leave location or the business address provided.

Please note that once an order has been dispatched, GlideSoul is unable to amend the delivery location or redirect your order.

Cancellations

Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:

  • Your ordered item is unavailable due to stock shortages
  • We are having difficulty processing your payment information
  • We are unable to ship to the address provided

If your order is cancelled, you will receive a notification via email. Please be assured you will not be billed for any cancelled items.

Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations.

Customer Requested Cancellations

Our system is designed to process and ship orders as quickly as possible, so after you have clicked "Place Your Order", you cannot cancel or make changes to it.

If you change your mind, you may return any unwanted items by following our return instructions once you receive your order in the mail.

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